Returns & Exchanges
At BackdropSource, we want you to be completely satisfied with your purchase. If your backdrop or equipment doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and submit a formal request.
Prepare the Package
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to avoid restocking fees.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing